Browsed by
Month: May 2017

Customer Incivility and Moderating Effects on Employee Well-Being

Customer Incivility and Moderating Effects on Employee Well-Being

Custom service is a daily interaction for some working class individuals. Current research suggests that negative customer-employee interactions are actually harmful for the employee’s psychological well being, causing negative health effects, stress, and emotional exhaustion. Cognitive appraisal theory suggests that if an event is perceived as less stressful or less threatening there will be fewer later negative outcomes.   Who conducted the study? Kara A. Arnold of Business Administration at Memorial University, St John’s, Newfoundland and Labrador, Canada. Megan M….

Read More Read More

Organization Innovation Fitness

Organization Innovation Fitness

Looking forward to hearing from Laszlo Gyorffy this evening at USF, hosted by the USF’s MSOD program. Come and meet Laszlo, President of the Enterprise Development Group, with over 20 years of experience. Based on Laszlo’s work with pioneering enterprises in Silicon Valley and around the globe (e.g., BBC, Panera Bread, IDEO, Toyota, Swisscom, Phillips, Stanford University) he has learned a great deal about what makes innovation prosper. His one-hour talk you will delve into the strategies, ingredients, and organizational dynamics…

Read More Read More