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Author: Sabine Mihalovich

Undergraduate Research Assistant
Customer Incivility and Moderating Effects on Employee Well-Being

Customer Incivility and Moderating Effects on Employee Well-Being

Custom service is a daily interaction for some working class individuals. Current research suggests that negative customer-employee interactions are actually harmful for the employee’s psychological well being, causing negative health effects, stress, and emotional exhaustion. Cognitive appraisal theory suggests that if an event is perceived as less stressful or less threatening there will be fewer later negative outcomes.   Who conducted the study? Kara A. Arnold of Business Administration at Memorial University, St John’s, Newfoundland and Labrador, Canada. Megan M….

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Occupational Organization Health Intervention to Improve Knowledge Workers Well Being

Occupational Organization Health Intervention to Improve Knowledge Workers Well Being

A large percentage of the workforce are employed in ‘knowledge’ jobs, cognitively demanding jobs such as IT engineers, academics, and accountants. These jobs are known to be stressful for the workers, however, job redesign is challenging. Over 14 months, a participative organizational-level health intervention was evaluated across six organizations in Denmark. The intervention was designed to improve working conditions and psychological well-being of knowledge workers. Who conducted the study? Ole Henning Sørensen of the Aalborg University, Aalborg, Denmark at the…

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Organizational-level Interventions: Employee Perceptions and Psychosocial Outcomes

Organizational-level Interventions: Employee Perceptions and Psychosocial Outcomes

Organizational-level occupational health interventions are a very popular method to adapt changes in the workplace. However, there are conflicting impacts of this kind of change. This study takes place over two years (2005 and 2007) to assess the association of employee perceptions of exposure to interventions and the psychosocial outcomes. Who conducted the study? Henna Hasson of Karolinska Institutet Department of Learning, Informatics, Management and Ethics, Medical Management Centre (Sweden); URESP, Centre de recherche FRSQ du Centre hospitalier affilié universitaire…

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